Anyone else had this issue?
Last week there was an app update, since then there is new function in Alexa app to allow the ar/disarm of the system via voice (not tried this yet)
Since then the cameras state there is a problem and cannont be viewed either by Fire TV or Echo Show, this was working previously.
Unlinked the skill and re-lined same issue so in the hands of support.
Ticket has been raised with support and see what the outcome is, this does look as an either the app update or Alexa skill issue.
Screen shots attached, ignore the kitchen camera as from another provider not Eufy
Eufy have responded to the ticket with the following:
Please unlink eufy skill from Alexa and re-link to see if the resolves the issue.
Done that same issue remains.
They have asked for video of what happens on Echo Show to help with the issue, think they have missed the point, the skill has a problem so it wil not work on any Alexa video enabled device.
It apprears this has been since the last Eufy app update 7th May or they have skill linking issue.
I bought mine a week ago, it shipped with the latest firmware 184.108.40.206h a the HB2 and 220.127.116.11 at the BattRB. Linked Alexa and not even once I have been able to use the “show me the doorbell” function. Also noticed there is no Alexa announcement for either human or movement detection but for when someone pushes the ringbell button??? I have my mechanical bell and the base to alert me. EUFY, please fix this.
Hi, As per the orginal post the issue is with either the app or Alexa skill, i have already contacted support and advised to unlink account with Alexa and re-link, this has been completed with no effect.
Others may not have the exact same issue but from what i am seeing on the Alexa skill reviews there is a software problem.