Door lock not locking!

Hello, so for the past few months or so, the smart door lock does not let me do the 1 second auto lock. I already selected the 1 second lock thing, but it always waits 3 minutes before deciding to lock the door, this is frustrating. I’m pissed rn.

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I’m having the same issue. If I calibrate the lock it will lock once or twice after 1 second but then go back to 3 minutes. I purchased it mainly for this feature.