Doorbell need to be woke up like a baby

Disappointing ! A high quality image but every morning when I get out of the house I need to woke up the bell😂 by waiving at it verry close! What is the point to make a doorbell with camera if it ,sleep" if no movement for a wille ?

Our customer service team says you need to contact them and provide detailed device information so they can do the analysis

And how do i do that?

mail to: