One of our eufycam E camera has gone offline… We had no idea why…
We thought that it was low of battery but we tried to connect it with the homebase to charge via USB… There was no red indicator… We tried also with the 5V 2A and 9V 2A and still nothing… Has anyone had this issue before?
Does anyone know how to solve it?
I had one of my Cam2 Pros suddenly go offline yesterday afternoon. I reset the homebase with no luck. I then took down the camera and put it to charge which fortunately reconnected the device. Very odd
The samething has happened to my cam E and also my cam 2 Pro two weeks after. On both occassions it happened after taken the cameras down and recharging them with the homebase. Both cameras are now dead bricks and customer supports say its outside the 12 months warranty. It really sucks having to pay for a camera that works for little over a year, and then being told they can’t help you. And this seems to be a defect with the cameras if they stop working after being fully charged.