I have had no issues with my EufyCam 2’s paired with Apple HomeKit up until the recent firmware updates that were pushed to the HomeBase 2 and to the EufyCam 2 on 8/13/20. The firmware updates in question for the HomeBase 2 is firmware update (22.214.171.124h), and for the EufyCam 2 it is firmware update (2.6.6). Since the these firmware updates were installed, I have been having motion notification issues within the Apple Home App ever since. What will happen is that all of my EufyCam’s now set to “Stream” in HomeKit, NOT set to “Stream & Record” (HKSV) will now trigger the cameras on board Motion Sensor every five minutes.
I have reached out to Eufy Support and the Eufy Beta Admin in charge of the Apple HomeKit Beta Testing Google Group I was part of for the HKSV Beta Testing. I have only heard back from Eufy Support, and they pushed a new firmware update to my HomeBase 2 (fw 126.96.36.199h) and to my EufyCam’s (fw 2.6.7) on 8/23/20. This firmware has done nothing and I am still receiving false motion triggered notifications every five minutes. I have removed the EufyCam’s, reset them, reset the HomeBase 2, reset all motion zones, set motion zones, set motion sensitivity to one, set motion sensitivity to detect “Only Human Motion,”nothing works.
Here are also two reddit threads indicating other users are having the same issues as well:
Got the same message off them also as so annoying.
“ Thank you so much for the information.
I have forwarded your issue to our engineering team. And the good news is that our engineers have replicated the issue and now working on fixing the bugs with Apple engineers. We will release a new firmware update soon in 1-2 weeks, in order to resolve this issue.
Sincerely apologized for any inconvenience, and we really appreciate you bringing this issue to our attention. ”
@AnkerSupport is there an update to this issue? @MillseyUK had received an update from your Support Team on or around 9/1/20 and stated a firmware update would be out within 1-2 weeks to address the issue. It has been 1-2 weeks and I’d like to use my EufyCam 2’s with Apple HomeKit again.
@MillseyUK so you were able to contact Eufy Support to have them push you a new Firmware Update for the HomeKit notification issue? But now your not getting any notifications in either the Home App or Eufy App?
I have the exact same issue with my system. Specifically bought the Eufy cameras for HomeKit integration and everything worked well until the August firmware update, now my system gets caught in this false notification every 5 minutes loop repeatedly.
I have four EufyCam 2s. Two came with the starter system and two were purchased separately. Not that it should matter but only two specific cameras get stuck in this false notification loop and they just happen to be the two add-on cameras.
This false notification loop seems to happen randomly but two specific actions have triggered it more than once. Several times when I have left my house and the HomeKit garage door closes, this every 5 minute notification loop starts and always on the two cameras mentioned above. The second action is simply opening the Homekit app when away from home. Not even to view the cameras, just opening the app at all. The cameras are on my Home page as “Favorite Cameras” so I assume HomeKit pings the cameras when the app is opened.
I can turn off the cameras for 10 minutes or so and then turn them back on. This seems to reset things until it randomly starts again.
I use the motion sensors in several cameras for triggers in HomeKit automations. Basically detect motion after dark then turn on lights kind of thing. I have several automations that utilize the motion detection in different cameras. Again these all worked flawlessly until the last firmware. Now, they just trigger randomly and sometimes continuously. I had to turn them all off for now, they are simply unusable.
@AnkerSupport please understand that the ONLY reason I purchased Eufy instead of competing brands is for the HomeKit integration. I know I’m not alone. It is very disappointing and even more frustrating to have things that once worked now broken, and have been for 6 weeks. Please encourage your engineering team to fix these problems ASAP.
Please advise when we should expect a solution. Thank you.