I have a problem with my battery powered doorbell. A few days ago i noticed my phone isnt giving a sound notification when someone is pressing the doorbell. First I checked all my settings (samsung s20+) and found nothing. Then I replaced the doorbell with a new one I got from the seller. I installed the new doorbell and it worked again! The new doorbell was installed with firmware 2.0.0. The old doorbell was fitted with the newest firmware. The problem is the new doorbell got an automatic update so im back to square one.
Can someone from eufy tell me when this is going to got fixed??
Sounds like the update changed a setting for you. There are two places that could happen.
One is in the Eufy app Notification menu under the doorbell. You should have Doorbell Ring On and Ring Alerts set to Default or whatever chime you prefer.
The other is under Audio settings. The Doorbell ringtone volume setting could be too low.
I have the latest firmware for the battery doorbell and don’t have any issues with the ring notification.
HI i have the same problems when the Doorbell is pressed I don’t get a notification on (10). But my wife is getting the notification on her phone S20. We are in the same room with same wifi connection but I don’t get notifications
I installed the doorbell 2 pro. Same issue. All settings to ON. My wife receives visual and audio notifications when the doorbell is pressed. I only get the visual notification.
Any solution to this issue?