Owned Eufy system for two days and now all devices are gone from the android app

So I just recently bought the home station combo with the 2C pro cameras and also separately purchased the wired doorbell camera. I set everything up and all worked fine until today when in the afternoon I wanted to check my cameras and the app was totally empty. No cameras, no base station and no doorbell camera. I logged out and back in again, but still nothing is showing up in the app. Is this a normal issue with Eufy products??

Thanks