Video recording, motion detection not working

Hello,

I have the doorbell with battery installed wired with a power supply 5V/2A.
I have tried every option but motion detection is not working. For testing I also changed its power mode to optimal and tried ringing the bell to see if it records anything but without any luck.
It seems that is not recording anything neither is detecting any motion.
Has anybody the same issue?

At the app in the power tab all entries are zero…

Changed power supply to a 24v/63va and all problems are gone…

This is getting very frustrating.
It run out of battery after 1 DAY even being plugged to a 24v/63va transformer…

anyone else has this problem?

I contacted support and awaiting answer…