Still unable to connect

I am still unable to reconnect my home base to the Eufy app. This is the worst communication and failure for a company that boasts about their reliability and customer service. If I am unable to connect by tomorrow I am boxing up my 1 week old system and returning it and will go with a bigger name.

You cannot have a failure of this magnitude when you’re dealing with people’s security, safety and property.

Our server is OK right now. Can you contact to initiate the trouble shooting process? This maybe not caused by the server problem.

Well, I contacted support after waiting an hour they told me to restart my modem/router and the home base and reinstall the app, these were canned messages with 0 troubleshooting done. I did all of this, guess what… it still doesn’t connect.

You all have lost a customer.