Video doorbell is not connecting

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Hi everybody,

I’m new here… I just bought a home base 2 and video doorbell… the home base is connected but the doorbell isn’t… if I scan the code the device cant find any connection. I already removed my old doorbell and the eufy device cannot connect with the app… what can I do ??

I’m very confused

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Follow step by step instructions provided to add the doorbell to the homebase.
Contact support@eufylife.com for any additional help.

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Not helpful.